1. APPLICABILITY OF TERMS

Please carefully go through these terms and conditions and the privacy policy available at our website before you decide to access the Website or avail the services made available on the Website by Life Health On. These Terms and the Privacy Policy together constitute a legal agreement between users and Life Health On in connection with your visit to the Website and your use of the Services (as defined below). The Agreement applies to you whether you are -

i. A medical practitioner or health care provider (whether an individual professional or an organization) wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions, or ii. A patient, his/her representatives or affiliates, searching for Practitioners through the our website ; oriii. This Agreement applies to those services made available by Life Health On, on the Website, which are offered free of charge to the Users, including the following:iv. For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;v. For other Users: Facility to (i) maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and area of practice, or any other criteria that may be developed and made available by Life Health On, and (iii) to make appointments with Practitioners/Specialists.The Services may updates from time to time, at the sole choice of Life Health On, and the Agreement will apply to your visit to the Website to avail the Services, as well as to all information provided by you on the Website at any given point in time.This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with Life Health On. If you have any questions about any part of the Agreement, feel free to contact us at …………………………..We reserve the right to modify or terminate any portion of the Agreement for any kind of reason and at any time, and such modifications shall be displayed to you in writing You should read the Agreement at regular intervals.You accept that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use/open the Website or avail any Services.The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:vi. the Indian Contract Act, 1872,vii. the (Indian) Information Technology (Amendment)Act, 2008,

2.CONDITIONS OF USE
You must be completed 18 years of age and capable to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warranty to Life Health On that you are completed 18 years of age and capable and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.

3.TERMS & CONDITIONERS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS
The terms in this Clause 3 are applicable only to Users other than Practitioners.i. 3.1END-USER ACCOUNT AND DATA PRIVACY3.1.1 The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.3.1.2 Life Health On may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of services given by Life Health On and to build/create new services for the users.3.1.3 The Website allows Life Health On to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.3.1.4 The Privacy Policy sets out, inter-alia:i. The type of information collected from Users, including sensitive personal data or information;ii. The purpose, means and modes of usage of such information;iii. How and to whom Life Health On will disclose such information; and, 3.1.5 Life Health On shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to Life Health On.3.1.6 The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. Although Life Health On will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Life Health On or such other parties as the case may be, due to any unauthorized use of your account.3.1.7 If a User provides any information that is untrue, inaccurate, or incomplete, Life Health On has reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, and has the right to discontinue the Services to the User at its sole discretion.3.1.8 Against every Practitioner/Specialists listed in our website, you may see a ‘show number’ option. you choose to call the number through a free telephony service provided by us, and the records of such calls are recorded and stored in Life Health On servers. Such call will have an IVR message stating the purpose of recording your calls. Such call facility provided to you by Life Health On should be used only for appointment and booking purposes, and not for consultation on health-related issues.ii. 3.2 LISTING CONTENT AND DISSEMINATING INFORMATION 3.2.1 Life Health On collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details.3.2.2 Life Health On does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. To the fullest extent permitted by law, Life Health On disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Life Health On or any User in relation to any User or services provided by such User.3.2.3 The Website may be linked to the website of third parties, affiliates. Life Health On has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. User may use the links and these services at User’s own risk.3.2.4 Life Health On assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, video conferencing or audio content from the Website.iii. 3.3 BOOK APPOINTMENT Life Health On enables Users to connect with Practitioners/Specialists through two methods: a) Book facility that allows Users book an appointment through the Website; b) Value added telephonic services, video conferencing and which connect Users directly to the Practitioner’s number provided on the Website.3.3.1 Practo will ensure Users are provided confirmed appointment on the Book facility. However, Practo has no liability if such an appointment is later cancelled by the Practitioner, or the same Practitioner is not available for appointment. Provided, it does not fall under the heads listed under the Life Health On Guarantee , in which case the terms of this program shall apply.3.3.2 Without prejudice to the generality of the above, Life Health On is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that Life Health On will not be liable for:i. User interactions and associated issues User has with the Practitioner;ii. the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;iii. any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);iv. inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;v. any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff;vi. cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged, provided these have been addressed to under, Life Health On Guarantee.3.3.3 Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that, the same is provided in accordance with applicable law.3.3.4 In case of a ‘No-Patient-Show (N.P.S)’, where the User does not show-up at the concerned Practitioner’s clinic:i. User’s account will be temporarily disabled from booking further online appointments on Life Health On website for next four (4) months, in case of, three(3) Valid NPS, as per Life Health On policy.ii. No-Patient-Show (N.P.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Website using the Book Appointment facility , has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same.iii. Following instances, solely at the discretion of Life Health On, would be construed as valid cases of NPS (“Valid NPS”), in which case the User shall be penalized as per Clause 3.3.4 (a):a. User does not reply within seven (7) days, with reasons to NPS Communication, from the date of receipt of such NPS Communication;b. In case User responds to the NPS Communication with below reasons:a. Forgot the appointmentb. Chose to visit another Practitioner/consulted online;c. Busy with other work; or such other reasons(which Life Health On at its discretion decides to be a valid reason to not show up).d. Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons of sickness etc. at the sole discretion of Life Health On, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.iv. Life Health On reserves the right to make the final decision in case of a conflict. The total aggregate liability of Life Health On with respect to any claims made herein shall be decided by the Life Health On.iv. 3.4 CONSULTlink of the Consult terms and conditions.v. 3.5 CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS3.5.1The contents listed on the Website are (i) User generated content, or (ii) belong to management. The information that is collected by Life Health On directly or indirectly from the End- Users and the Practitioners shall belong to Life Health On. Copying of the copyrighted content published by Life Health On on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and Life Health On reserves its rights under applicable law accordingly.3.5.2 User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.• 3.6 RECORDSLife Health On may provide End-Users with a free facility known as ‘Records’ on its mobile application/website. Information available in your Records is of two types:i. User-created: Information uploaded by you or information generated during your interaction with Life Health On.ii. Practice-created: Health Records generated by your interaction with a Practitioner who uses Services of Life Health On software.iii. 3.6.1 It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Life Health On is not responsible for any loss or inconvenience caused due to your failure in updating the contact details.iv. 3.6.2 Life Health On uses industry–level security and encryption to your Health Records. However, Life Health On does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform Life Health On of such unauthorized use or access.v. 3.6.3 In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.vi. 3.6.4 Life Health On is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.vii. 3.6.5 You agree and acknowledge that Life Health On may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.• 3.7 Q&A i. 3.7.1 Terms for Practitioners:i. Every Practitioner on the Q&A Platform must be qualified in the area of expertise that he represents as being his qualification.ii. The Q&A Platform is a platform for exchange of information which is of general nature in a question and answer format. The Q&A Platform is not for emergency situations.iii. Any Q&A interaction cannot be construed as a medical consultation with the Practitioner, in any manner whatsoever.iv. Life Health On Users may post questions on medical issues (“Querist”), and these queries can be answered by multiple Practitioners on the Q&A Platform. It is expressly clarified that no doctor-patient relationship is established between the Querist and Practitioner, in any manner whatsoever, by indulging in this Q&A.v. The Practitioner may provide probable views, recommendations, suggestions and solutions to the question posted by a Querist. However, it is expressly clarified that any such view, recommendation, suggestion and solution shall not be construed as medical advice. The person in question (being Querist or not) is advised to consult with a doctor in this regard.vi. Practitioner shall not share their personal, religious and/or moral views with the Querist while issuing their response.vii. The Practitioner cannot issue and/or prescribe any medicines on the Q&A platform. It is a platform for only exchange of information and not a consultation/ medical advice.viii. The Practitioner is absolutely and expressly prohibited to:a. Provide a medical diagnosis;b. Issue a prescription;c. Post any response which comprises of any derogatory language, objectionable, pornographic and /or offensive content;d. Advertise any brand of drugs, supplements, vaccines and medications, in any manner of whatsoever;e. Advertise to/solicit patients in any manner including without limitation by way of using social media handles.f. Promote content and activities which are illegal in nature;ix. In the event of any breach of these QA T&C, Life Health On will take appropriate action inter alia ranging from issuing warnings to removal of Practitioner from the Q&A Platform, in its sole and absolute discretion, on a case to case basis.x. Any liability arising out of the response issued by a Practitioner will be borne solely by the Practitioner. Q&A Platform is only a platform interface provided by Life Health On for sharing and exchanging information purposes.xi. Decision of Life Health On is final and binding on the issues arising under the QA T&C and Life Health On Terms and Conditions.ii. 3.7.2Terms for User:i. The personally identifiable information of the querist shall be anonymized by Life Health On prior to posting the question on the Q&A Platform;ii. Q&A Platform is a public forum for exchange of information, hence, any question posted by a querist is visible publicly. It is advisable for a User to ensure that no confidential information is published by them on the Q&A Platform.iii. User shall not use the Q&A Platform for emergency situations.iv. The User is prohibited to post any query/issue on the Q&A Platform, which comprises of any derogatory language, objectionable, pornographic and /or offensive content;v. Any response provided by the Practitioner shall not be construed as medical advice on the Q&A Platform. Q&A Platform is a platform for exchange of information which is of general nature in a question and answer format. This cannot be construed as a medical consultation with the Practitioner, in any manner whatsoever.vi. It is expressly clarified that no doctor-patient relationship is established between the user and Practitioner, in any manner whatsoever, by indulging in this Q&A. The Practitioner may provide probable views, recommendations, suggestions and solutions to the question posted. However, it is expressly clarified that any such view, recommendation, suggestion and solution shall not be construed as medical advice. The person in question (being Querist or not) is advised to consult with a doctor in this regard.vii. All general Life Health On Terms and Conditions shall govern the QA T&C to the extent applicable. Decision of Life Health On is final and binding on the issues arising under the QA T&C and Life Health On Terms and Conditions.

4. TERMS OF USE PRACTITIONERS
The terms in this Clause 3 are applicable only to Practitioners.i. 4.1 LISTING POLICY4.1.1 Life Health On, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. Life Health On reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users.4.1.2 Life Health On shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines4.1.3 Life Health On shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by Life Health On, where the User has expressly or implicitly consented to the making of disclosures or publications by Life Health On. If the User had revoked such consent under the terms of the Privacy Policy, then Life Health On shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by Life Health On prior to its actual receipt of such revocation.4.1.4 Life Health On reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website.4.1.5 Practitioners explicitly agree that Life Health On reserves the right to publish the Content provided by Practitioners to a third party including content platforms.4.1.6 When you are listed on Life Health On’s website, End-Users may see a ‘show number’ option. When End-Users choose this option, they choose to call your number through a free telephony service provided by Life Health On, and the records of such calls are recorded and stored in Life Health On’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy.4.1.7You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Life Health On accepts no liability for the same.ii. 4.2PROFILE OWNERSHIP AND EDITING RIGHTSLife Health On ensures easy access to the Practitioners by providing a tool to update your profile information. Life Health On reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, Life Health On takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using Life Health On’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, Life Health On may modify or delete parts of your profile information at its sole discretion with or without notice to you.iii. 4.3 LIFE HEALTH ON REACH RIGHTSLife Health On reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, Life Health On will not be liable for the accuracy of information or the claims made in the Sponsored ads. Life Health On does not encourage the Users to visit the Sponsored ads page or to avail any services from them. Life Health On will not be liable for the services of the providers of the Sponsored ads.

5. RIGHTS AND OBLIGATIONS RELATING TO CONTENT
i. 5.1 As mandated by Regulation of the IG Rules, Life Health On hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:belongs to another person and to which the User does not have any right to;is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;harm minors in any way;infringes any patent, trademark, copyright or other proprietary rights;violates any law for the time being in force;impersonate another person;contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.violating or attempting to violate the integrity or security of the Website or any Life Health On Content;intentionally submitting on the Website any incomplete, false or inaccurate information;making any unsolicited communications to other Users;copying or duplicating in any manner any of the Life Health On Content or other information available from the Website;ii. 5.2 In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, Life Health On has the right to immediately terminate the access or usage rights of the User to the Website and Services and to remove non-compliant information from the Website.iii. 5.3 Life Health On respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights

6.TERMINATION
i. 6.1 Life Health On reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,Such User breaches any terms and conditions of the Agreement;A third party reports violation of any of its right as a result of your use of the Services;Life Health On is unable to verify or authenticate any information provide to Life Health On by a User;Life Health On has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; orii. 6.2 Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.

7. RETENTION AND REMOVAL
Life Health On may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.

8.APPLICABLE LAW AND DISPUTE SETTLEMENT
i. 8.1 You agree that this Agreement and any contractual obligation between Life Health On and User will be governed by the laws of India.ii. 8.2 Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by Life Health On. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Delhi. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.iii. 8.3 Subject to the above Clause 9.2, the courts at Delhi shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.

9. SEVERABILITY
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.

10.WAIVER
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Life Health On. Any consent by Life Health On to, or a waiver by Life Health On of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.